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Annette Franz

Annette is founder and CEO of CX Journey Inc, she’s on Forbes Coaches Council, and a long-standing member and board member of the CXPA Customer Experience Professionals Association. She’s also an author, first with Customer Understanding: 3 Ways to Put the Customer in Customer Experience (and at the Heart of your Business) and now with the new one: Built to Win: Designing a Customer-Centric Culture that Drives Value for your Business.

https://cx-journey.com/

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